Wonder how to deal with a cake? Check out our how-to with all the information and questions you might have🧁
Cake It Toronto FAQ will get you started easily
From instructions on handling a cake, driving, pick-ups, deliveries, even cancellation policy; you will find it all in Cake It Toronto's frequently asked questions.
#staysafe #cakeittoronto #covid-19
Cake It Toronto's purpose is to provide custom and individual service to each costumer with our high-quality products. We stand behind our products proudly with 100% satisfaction, guarantee!
We usually take orders at least one week in advance. Last minute orders are welcome as well, based on our availability (with additional fee).
Changing an order is also considered Last Minute order, design and flavor in particularly.
Provide us with all of the order details (names, dates, where is it taking place etc...) at least one week ahead is mandatory.
Cake It Toronto offers delivery only for weddings and big events.
- at pickup -
Our custom design cakes are NOT meant to be outside for long.
When you pick-up your cake from us, we offer you to put a non-slip mat to hold the product down and prevent sliding.
If you send someone else to pick-up a product, they are responsible for it after it leaves our hands. Please make sure your order is just the way you wanted it BEFORE it leaves our bakery.
Please keep in mind to brake and corner SMOOTHLY when picking up a product from us.
We do not take responsibility for any damaged product after it leaves our hands.
- Drive carefully! -
We put a lot of work into every cake, so make sure to avoid steep ramps, sudden stops and quick starts…and watch out for those speed bumps!
To keep the product cool, keep it away from direct sun-light and turn on the A/C (although it must be in the refrigerator when you arrive to your destination).
We do not recommend long distance travel with our cakes (especially in summer time & hot days).
Once you’ve arrived at your destination, open the side of the box and slide the cake out rather than lifting it.
Cakes should be kept cool to prevent melting. Keep temperature inside and outside the car in mind.
If it’s a hot day outside, the air conditioning may not reach the trunk, so it might be safer to place the cake on the floor of the car to keep it cool.
If it’s too cold outside, your icing may start to freeze and could "sweat" as it comes back to room temperature.
A dab of paper towel should help with that, so add those to your repair kit if you’re traveling in the freezing winter months!
Please make sure that the cake is to your satisfaction before you leave with it.
- cancellation policy -
All sales are final.
We do not accept returns or process nor issue refunds.
Place your orders as early as possible.
Please understand that changes to your order are also considered rush order, including flavors and design changes. We accept changes with no additional fee, 7 (seven) or more days in advance.
Cake It Toronto require full information (order details) 7 days before the event date. If all information will not be provided, your order maybe taken off the list.
We quire 50% deposit on all orders for confirmation.
We don’t send pictures of your order before pick up.
If you liked a certain type of decoration that is in here, you can upload the image when filling the order details and add any comment and request for further change.
To send us a photo/image for your cake, send it by email to: email@example.com
We will try our best to match if a color swatch is provided, though we cannot guarantee a 100% color match.
If you do not provide a sample color, we will tint the buttercream or fondant the best way possible.Cake It Toronto use the highest quality ingredients for our cakes and pastries.
Cake It Toronto is not a allergies-free environment.
Please note that this Policy and the price list may be subject to modifications and change without notice.